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Terms of Service

These Terms of Service (“Terms”) constitute a binding agreement between you (“You,” “Your,” or “User”) and Patientfy, LLC (“Patientfy,” “Company,” “We,” or “Our”), a California limited liability company. These Terms govern your use of any services provided by Patientfy, including but not limited to websites, content, hosted platforms, and digital services, whether paid or complimentary. By subscribing to or using Patientfy’s services, you agree to comply with these Terms.


Business Identity


Patientfy, LLC is a limited liability company organized and existing under the laws of the State of California.


Copyright


All content, designs, templates, code, and materials provided or made accessible by Patientfy, including but not limited to hosted websites, are the exclusive intellectual property of Patientfy or its licensors and are protected by U.S. and international copyright laws. You may not reproduce, modify, distribute, create derivative works from, or publicly display any portion of Patientfy’s materials without prior written consent.


Trademarks


The name "Patientfy," our logos, product names, and designs are trademarks of Patientfy and may not be used in any manner that causes confusion, implies affiliation, or disparages Patientfy. All other trademarks displayed are the property of their respective owners.


Use of Services


By using Patientfy’s services, you agree to use them only for lawful purposes and in accordance with these Terms. You may not misuse, resell, reverse-engineer, or interfere with any aspect of the Service or related platforms.


No Medical Advice


Patientfy’s content is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Patientfy does not endorse any procedures, professionals, or products and disclaims all liability related to the use or interpretation of content provided on or through its platforms.


Hosted Websites


Any website created or hosted by Patientfy (“Hosted Website”) remains the intellectual property of Patientfy, excluding Customer Information. You are responsible for ensuring the accuracy and compliance of all Customer Information, including HIPAA obligations. Patientfy reserves the right to modify or remove content if it violates law, misleads users, or harms our reputation.


Intellectual Property and Content Ownership


All software, code, templates, workflows, visual content, design elements, and structural layouts developed, provided, or deployed by Patientfy in connection with its services—including but not limited to HTML, CSS, navigation architecture, default page layouts, and internal systems—are the proprietary intellectual property of Patientfy and are protected under applicable U.S. and international copyright, trademark, and trade secret laws.


By subscribing to Patientfy’s services, you are granted a non-exclusive, non-transferable, and limited license to use these materials solely during the active term of your paid subscription. This license is for use only in connection with the services provided by Patientfy and does not confer any ownership or intellectual property rights.


You may add, modify, or delete your own content on your Hosted Website. However, unless explicitly stated otherwise in writing, all core components of the website—including its layout, structure, user interface, navigation design, HTML/CSS/JS code, templates, default verbiage, and formatting—shall remain the exclusive property of Patientfy.


You expressly acknowledge and agree that:


  • You do not acquire any ownership rights in the website's underlying design, code, or structure.

  • Your use of the website and its features is conditional upon an active, paid subscription.

  • Upon cancellation, expiration, or termination of the subscription, all rights to use or access Patientfy-developed assets revert to Patientfy.


Client-Owned Content


The following content is excluded from Patientfy’s ownership:


  • Your business name and trademarks

  • Your Customer Information, including contact details, team bios, service descriptions, and similar input provided by you

  • Any original content, including but not limited to custom text, images, videos, and branding materials that you supply directly to Patientfy for inclusion on your Hosted Website


All such client-supplied content remains your sole property. Patientfy claims no rights over it beyond the limited right to display it on your Hosted Website during the term of your subscription.


Work Made for Hire


To the extent permitted by law, Patientfy’s services and deliverables are considered “work made for hire,” with all associated copyrights and proprietary rights vested exclusively in Patientfy.


Cancellation Policy


You may cancel your subscription by providing written notice to Patientfy. The following conditions apply:


  • Cancellation becomes effective at least 30 days after written notice is received.

  • If no termination date is specified, the cancellation will be processed at the end of the current monthly billing cycle following the 30-day period.

  • Upon termination, Patientfy may immediately deactivate your account and disable any Hosted Websites or HIPAA-related applications (e.g., secure email, forms, texting).

  • No refunds will be issued for unused services unless explicitly agreed upon in writing.

  • If your subscription was prepaid for a longer term (e.g., annual), the unused portion may be refunded on a prorated basis, recalculated at the shortest applicable subscription rate, minus applicable labor costs and prior use.

  • Patientfy is not liable for any data loss, downtime, or third-party impact caused by cancellation or deactivation.


Price and Payment


Subscription fees are billed in advance and must be paid by the due date. If payment is not received within 15 days of the invoice, Patientfy may suspend or deactivate services without further notice. No refunds are issued for partial periods unless otherwise stated.


Non-Payment and Service Suspension


All subscription fees must be paid in full and on time according to the billing cycle agreed upon at the time of service initiation. If payment is not received by the due date, Patientfy reserves the right to suspend access to services, including but not limited to Hosted Websites, HIPAA-compliant forms, email, texting, and any other integrated platforms.


If three (3) consecutive payment attempts fail within a single billing cycle, Patientfy reserves the right to terminate all services immediately and permanently, without further notice. This includes deactivation of your Hosted Website and deletion of associated data, content, and configurations from our systems.


Reinstatement of services following termination due to non-payment is not guaranteed and may require a new subscription agreement, payment of outstanding balances, and applicable setup fees.


Patientfy shall not be held liable for any damages, loss of data, or business interruption resulting from suspension or termination due to non-payment.


Disclaimer of Warranties


All services are provided “as is” and “as available.” Patientfy disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose, merchantability, and non-infringement. Patientfy does not guarantee error-free operation, continuous availability, or that services will meet your specific needs.


Limitation of Liability


Patientfy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising out of or related to the use of our services. In no event shall Patientfy’s total liability exceed the amount paid by you in the 12 months preceding the claim.


Indemnification


You agree to defend, indemnify, and hold harmless Patientfy, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the services, violation of these Terms, or infringement of third-party rights.


Termination


Patientfy may terminate or suspend your access to the Service at its discretion if you breach these Terms, misuse the platform, or for any other reason deemed necessary to protect the integrity of our systems, content, or brand.


Governing Law & Dispute Resolution


These Terms shall be governed by the laws of the State of California. All disputes shall be resolved through binding arbitration administered by the American Arbitration Association in Ventura County, California. You waive any right to a jury trial or to bring claims in any other jurisdiction.


Changes to Terms


Patientfy reserves the right to modify these Terms at any time. Changes will be posted on our website and are effective immediately. Continued use of the services after changes are posted constitutes acceptance.

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